Established in 1992 BBS (Bilgi Birikim Sistemleri) defines itself as a system integrator and solution partner. The company offers infrastructure and solution-oriented services to numerous of institutions with 140 employees. BBS has ISO 27001 Information Security Certification, ISO 20000-1 Information Technologies Management System Certification, ISO 9001 Quality Management System Certification, TSE Service Qualification Certificate, and TSE A Type Penetration Test Certification.
BBS Corporate Sales Manager Aynur Olcer underlines that the certifications they have in the field of IT services in the public sector are highly important. “We also provide consultancy services to the institutions during the certification process,” says Ölçer. “We are the company for 28 years offering services to so many companies in Turkey. We’re the so many manufacturer’s international business partnerships in Turkey. We are one of the serious solution partners in IBM’s hardware and software infrastructure. We have carried out projects in document management systems and content management systems for approximately 7 years in the insurance industry. We made projects with almost all stakeholders of the industry. We did projects not only for the document management system but also for CRM. ”
BBS (Bilgi Birikim Sistemleri) carried AvivaSA’s 15 years of document management system to contemporary infrastructure with IBM FileNet system in 6 months. The project, where 30 million documents are transferred to the new system without realizing the customer, will open the way for better integration between business units.
Insurance and Finance Among the Priority Sectors for BBS
Insurance and finance are among the most important sectors for BBS together with banks. BBS IBM Software Business Development Manager Oktay Şükür, as BBS, document and content management of the main topics they touch in the financial sector; says CRM with identity and access management. “Insurance was a sector that did not invest since it did not make much profit until a few years ago. Yet, they have been making very good investments for the last 5 years, “says Şükür. “We have carried out projects on IBM’s content management systems products with almost all of the leading insurance companies. AvivaSA was initially using an older version of IBM’s Content Manager application. Since they could not get enough support, they decided to quit that product. We proposed a new technology named IBM FileNet. Together with FileNet, we made a proposal to transfer all existing content to FileNet. We have shown how they can integrate with the systems they use. ”
Şükür states that there are very few companies that can make a project of this scale. “AvivaSA had 15 terabytes of data on IBM Content Manager” says Şükür. “It was a process that would take 5-6 months to transfer and had to be done without making the customer realize. Previously, we had experience in doing similar works with several insurance companies, and we gave AvivaSA this trust. We also clearly presented the part that they can integrate with their own systems. Thus, we started working together. ”
Three Main Needs in Insurance: Speed, Integration, Security
AvivaSA preferred to build a new system for the project instead of investing in an old system. “Document management system is a system that is located in the middle of all other systems, especially in insurance,” says Şükür. “It integrates with other relevant systems of the institution and all contents related to these systems are collected here. When necessary, access to content is provided by the querying authority based.
In a nutshell, you need a system that is fast, easy to integrate, and has strong security authorizations. This has gained more importance recently with KVKK. It is not enough just to prevent the data from falling into the hands of others, you have to plan the right of access within the company correctly. ”
In Şükür’s words, all of these are not easy as plug-and-play. “After doing the setups, what kind of content the company has, we first extract them,” says Şükür. “Then we determine the search criteria of the content, that is, metadata. These vary from company to company according to need. Then we define the access rights of these contents. These are the result of a long analysis, and this part scares companies the most. It is a great relief when we show our experience on that matter and say that ” ‘We have it ready, let’s give you a template and move over it.”
30 million documents were transferred in 2 months,
Customers Have Not Realize It
The project that BBS made with AvivaSA took 6 months. BBS IBM Business Applications Manager Müjdat Mutlu says that a significant part of this period is spent on analysis. ” Although there are document types and metadata left in the old document management system in AvivaSA, our experience in the insurance industry has guided them,” says Mutlu. “They received a serious transfer of knowledge from us. We created the document types and metadata that should be together. We transformed the old ones into this new structure. This took a long time. The second critical phase of the project was the transition process. In this process, which was reserved for transferring old documents to the new system, we transferred about 30 million documents from the old system to the new system in about 2 months. Meanwhile, AvivaSA directed the road flowing from the current document management system to a new one. When the transition was over, AvivaSA started writing all its documents to the IBM FileNet system. We completed the project in mid-May 2019. In the meantime, we used two systems together for a while, we didn’t make our customers and users realize it. ”
AvivaSA has developed the server architecture with the new document management system. Thus, it reduced hardware and maintenance costs. “Our systems started to work on a common infrastructure with the new system,” says Mutlu. “This has reduced our coding and code maintenance costs. Since the previous system was running on old technology, they could not get enough maintenance support. There was a problem in integration. However, thanks to the new technology that gives more confidence, the integration of the systems is much easier. End-users access the content they use in other systems not only in the insurance package very quickly, but also make their work easier.
NOT ONLY SUPPORT IN TURKEY, WE ARE ASSERTIVE IN THE WHOLE REGION
Oktay Şükür, BBS IBM Software Business Development Manager, says that the system they have designed has a team of 7-8 people devoted to projects and support. “We are proceeding through a system that backs up each other in support,” says Şükür. “If one of our friends is not suitable, our next friend comes in and offers services. We have friends who have only been dealing with IBM FileNet for 21 years. Even our friend who has the least experience has worked on this system for over 6 years. Not only Turkey in this regard, but we are also arbiters in the region. We have made projects that are much cheaper than German conditions for financial companies in Germany. It was a project that worked better than theirs in terms of quality. We have 7-8 friends dedicated to this work, and even the most inexperienced of them is 3.5-4 years. We work with people who know our business. We don’t have a team that has changed a lot of work. We work with people who know our business. We don’t have a team that has changed a lot of work. We try to make our employees as happy as we can. We want our happy colleagues to make our customers happy. We keep our colleagues’ IBM competency certificates up to date. Even when we saw that we had so many people, IBM declared us a Support Provider from the first year we worked together. ”
AvivaSA is Ready to Offer Better Service to its Expanding Customer Portfolio
- AvivaSA also developed the server architecture with its new document management system and carried it to a modern structure. Thus, it reduced hardware and maintenance costs and made it easier to collaborate on modern infrastructure.
- In the modernization of the 15-year document management system, technical competencies and previous experiences were taken into account while forming the project team. Scrum methodology was applied throughout the project for the team to work efficiently. Throughout the project, strong communication was established between BBS and AvivaSA teams, and everyone’s opinions and suggestions were listened to. Solutions were found by uniting against obstacles. This enabled the project to create a strong synergy among the team and opened the way to success.
- With this project, AvivaSA has achieved a document management system that supports contemporary and modern technologies. With new technologies to be added to the system, processes will become more lean and automated. Thus, AvivaSA will increase customer satisfaction by offering better quality and faster service to its increasing customer volume.
Plug & Play does not work, Customer Needs Specific Applications.
“Document management systems projects do not work with buy and sell,” says Mutlu. “These are not projects implemented as plug-and-play, but they need to be privatized. You need to develop customer-specific applications. Therefore, we actually assume an important task. The customer never leaves you, does not want to leave. Because the product has reached an important point. When a new system needs to be added, you move to the second or third phases by adaptation or integration. Changing existing systems also means a new project. We have been working with AvivaSA for almost 2 years, this will continue. We will make customizations and improvements together. We will bring the new features of the manufacturer to the system, we will apply the security patches. ”