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Dynamics 365 Customer Service

Dynamics 365 Customer Service is an end-to-end service for customer support that covers self and assisted service scenarios across multiple channels of customer  participation. Customer Service provides comprehensive and efficient case routing and management for agents. It also provides plug-ins for insights and multi-channel interaction, and allows writing and consuming knowledge management articles.

Discover an end-to-end solution that provides consistent, connected support across all channels by automating self-service with virtual agents and rich knowledge base portals with Dynamics 365 Customer Service.

Present Customers More Than They Expect: Present positive customer experiences faster. Optimize resources and help technicians become more productive. Reduce operational costs.

Provide Self-Service Support Option: Automate self-service with virtual agents and rich knowledge portals.

Tailor Customer Interactions: Personalize customer interactions with connected experiences.

Increase Agent Effectiveness: Eliminate guesswork in case resolution using AI productivity tools that equip agents with the proper information at the right time. Personalize customer interactions with customized experiences.

Improve Service Operations: Give agents a holistic view of the customer's profile and previous interactions with your support team by leveraging AI-driven insights and analytics to improve agent and customer experiences.

Help Customers Engage The Way They Want: Engage customers in their preferred channel with multi-channel support. Multi-channel support delivers consistent, connected experiences across channels, including voice, chat, SMS, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line, all from the desktop in one unified agent.

Bilgi Birikim Sistemleri believes that offering the “right solution” to the customer is the greatest value. It has been serving in this field for years aiming to adhere to the determined project budget and complete it on time. In this context, it has realized many successful and value-added projects with its competent and experienced personnel owning high-level certificates. Please let us to contact you so that we can introduce our work and offer you the right solution.

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