We Offer a Smarter Technology Vision for Everyone
Bilgi Birikim Sistemleri started to provide sales and after-sales support services for IBM Think Series products in 1999. The products became the Lenovo brand in 2005. BBS has been supplying Lenovo hardware and also provides warranty service since then. It established a special business unit for the Lenovo brand in 2014 in order to increase the service quality in this context.
BBS provides sales and after-sales support services for Lenovo Think branded corporate products as a "Platinum Partner" and "Corporate Authorized Service Solution Point". It has differentiated itself from its competitors by having a structure that analyzes customer needs and offers the most appropriate solution accordingly.
Demo Supply Service: As BBS, the corporate product family creates demo sets consisting of current products and presents them to customers for review. The demo sets are updated and the most accurate solution is offered for the demands and needs of the customers by releasing new products.
Stock Management Service: It is the service of keeping a determined amount of stock from the contracted products by determining the needs that may arise depending on the project content together with our customers. It is aimed to shorten the supply time for the products that are planned to be "supplied by special order" in urgent cases.
Customer-Specific Order Portal: It is the customer-specific BBS web portal for ordering, tracking and reporting of products determined by the framework agreement. The persons determined by the organization are identified and only these persons are allowed to take action. Customer business processes and follow-up are facilitated by tracking orders from a single point and reporting them in detail.
Image Creation and Labeling Service: It is the job of copying the image file provided by the customer to the purchased products and optionally mounting the Asset labels forwarded by the customer to the products. Customer load will be reduced and faster service will be provided to internal users in this way.
On-Site Solution Services: The “warranty” covers only intervention for products purchased with Service Center or On-site Service Guarantee at the specified period. Business of customers will be adversely affected in cases such as the prolongation of the solution or the delay in the supply of spare parts. Contracted products are determined in order to minimize this process, these products are kept in stock, and product replacement is provided with technical service when necessary. Furthermore, additional options such as “replacement product” can be added to the service.
Special Requests: In addition to the services mentioned above, if there is a special need for the customer, it can be considered as a project and the most appropriate solution can be provided.
Spare Parts Pool: A spare part pool has been created with the products selected based on the knowledge and experience gained since its establishment. Repair time is shortened and value-added services are provided to the customer in this way.
Bilgi Birikim Sistemleri believes that offering the "right solution" to the customer is the greatest value. It has been serving in this field for years aiming to adhere to the determined project budget and complete it on time. In this context, it has performed many successful projects with its competent and experienced personnel. Please let us to contact you so that we can introduce our work and offer you the right solution.