Business Processes and Intelligent Automation

Discover, model, automate and continuously improve your business processes.

An organization's competitive strength depends not only on digitizing its business processes but also on making them measurable, manageable and adaptable to changing requirements. Manual operations, repetitive tasks, interrupted data flows between different systems and person-dependent decision mechanisms can increase operational costs while negatively affecting customer and employee experiences.

BBS combines IBM's process modeling, process mining, workflow management, decision automation and robotic process automation solutions to provide organizations with an end-to-end intelligent automation infrastructure. The entire automation lifecycle can be managed holistically—from analyzing existing processes and identifying automation opportunities to digitizing workflows and operational decisions and deploying software robots.

End-to-End Business Process Automation
The business processes and intelligent automation approach brings together six complementary capabilities:

• Process discovery and modeling
• Analysis of actual process data
• Workflow and case process automation
• Management of rules-based operational decisions
• Transfer of repetitive user tasks to software robots
• Centralized management of automation components through a unified platform

This structure enables organizations to redesign processes from beginning to end instead of automating individual tasks in isolation, helping establish a culture of continuous improvement.

IBM Cloud Pak for Business Automation – CP4BA

Bring Enterprise Automation Capabilities Together on a Unified Platform

IBM Cloud Pak for Business Automation is a modular and integrated enterprise automation platform that helps organizations automate business processes, decisions, content and repetitive tasks. Designed for hybrid cloud architectures, the platform allows organizations to deploy the automation components they need gradually and scale them in line with changing business requirements.

CP4BA brings workflow management, decision automation, process mining, robotic process automation, enterprise content services and intelligent document processing capabilities together within a unified automation approach. Its low-code and no-code development tools make it easier for business and IT teams to collaborate.

Key Capabilities

• Modular and scalable automation architecture
• Integration of workflow, decision, content and task automation
• Low-code and no-code development tools
• Unified user, design and management experience
• Container-based operation on Red Hat OpenShift
• Deployment across on-premises, private cloud and hybrid cloud environments
• Centralized management and reuse of automation assets
• Operational monitoring and performance analysis

Benefits for Organizations
IBM CP4BA allows automation projects developed independently across different departments to be brought together under a common architecture. This simplifies the management of automation investments, facilitates the reuse of developed components and helps establish a standardized enterprise automation infrastructure.

IBM Business Automation Workflow – BAW

Bring Processes, People, Content and Systems Together

IBM Business Automation Workflow is an enterprise workflow automation solution that addresses structured business processes and flexible case management requirements within the same platform. It coordinates human tasks, business rules, enterprise applications, documents and data within end-to-end processes.

BAW supports both predefined standard processes and knowledge-intensive case processes that may progress differently according to each situation. Process owners can determine who performs each task, in which order and under which service-level requirements.

Key Capabilities

• BPMN-based process design and execution
• Management of human and system tasks within the same workflow
• Combined process and case management capabilities
• Role, authorization, task and escalation management
• Development of user task interfaces
• Integration with business rules and enterprise applications
• Process performance and service-level monitoring
• Bottleneck analysis using operational data
• Low-code application development support
• AI-assisted task and workflow capabilities

Use Cases
IBM BAW can be used for multi-stage processes such as customer onboarding and applications, credit assessment, claims management, procurement and approval, employee onboarding, contract management, and request and complaint management.

Tasks can be automatically assigned to the appropriate users, notification and escalation mechanisms can be established for delays, and the entire process can be made traceable and auditable.

IBM Operational Decision Manager – ODM

Make Operational Decisions Faster, More Consistent and Auditable

IBM Operational Decision Manager is a decision management platform that enables repetitive, rules-based business decisions to be defined, automated and managed independently of application code.

Decisions involving pricing, eligibility checks, risk assessments, campaign selection, credit limits, claims evaluation or regulatory controls can be centrally managed as business rules within ODM. When a policy or regulation changes, the need to modify each related application separately can therefore be reduced.

Key Capabilities

• Centralized definition and management of business rules
• Separation of decision logic from application code
• Role-based working environments for business and IT teams
• Rule versioning and change management
• Decision testing and simulation
• Automated execution of high-volume and complex decisions
• Reuse of decision services across different applications
• Tracking and auditing of decision history
• Flexible deployment options for different environments

Benefits for Organizations
IBM ODM increases operational consistency by helping ensure that the same decision is made under the same conditions. Centralized business rule management enables organizations to respond more quickly to changing customer expectations, corporate policies and regulatory requirements. Documented decision logic also supports audit and compliance processes.

IBM Process Mining

Discover How Your Processes Actually Operate Through Data

IBM Process Mining analyzes event logs generated by enterprise applications to reveal how processes actually operate. Using data obtained from ERP, CRM, workflow and other enterprise systems, it visualizes process flows and helps identify delays, repetitions, bottlenecks and deviations from standard procedures.

Process mining is not limited to designs that show how processes are expected to work. It uses actual transaction data to demonstrate how they operate in practice. Automation initiatives can therefore be planned based on measurable evidence rather than assumptions.

Key Capabilities

• Automated process discovery from event logs
• Visualization of actual process flows
• Identification of bottlenecks, delays and repetitions
• Analysis of deviations from standard processes
• Comparison of process variants
• Monitoring of time, cost and performance indicators
• Process simulation and improvement scenarios
• Support for compliance controls
• Examination of desktop user activities through task mining
• Identification of RPA and workflow automation opportunities

Continuous Improvement Cycle
IBM Process Mining enables organizations to analyze their current state, identify areas with high automation potential and evaluate the likely effects of proposed changes. After automation is implemented, the same process can be measured again to monitor the benefits achieved. Process improvement therefore becomes a continuous, data-driven management discipline rather than a one-time project.

IBM Robotic Process Automation – IBM RPA

Automate Repetitive User Tasks with Software Robots

IBM Robotic Process Automation automates repetitive, rules-based and high-volume tasks performed by employees on computers through software robots.

IBM RPA bots can log in to applications, transfer data between screens, process spreadsheets, generate reports and perform email and file operations. Their ability to interact with legacy applications through user interfaces makes RPA particularly valuable when replacing or modifying existing systems would be difficult or costly.

Key Capabilities

• Attended and unattended automation options
• Automation of web, desktop, terminal and office applications
• Email, file, spreadsheet and data transfer operations
• Centralized scheduling and management of robots
• Scheduled execution based on business workload
• Robot performance monitoring and reporting
• Secure credential management
• Integration with APIs and enterprise applications
• Automation enhanced with artificial intelligence capabilities
• Creation of RPA scenarios using process mining results

Attended robots work alongside employees, while unattended robots operate without human intervention according to predefined rules or schedules.

Use Cases
RPA is suitable for data entry, system-to-system data transfer, reconciliation, report preparation, invoice processing, customer information updates and recurring control activities. Combining RPA with workflow and decision automation solutions connects task-level automation to broader end-to-end business processes.

IBM Blueworks Live

Discover and Model Business Processes Collaboratively

IBM Blueworks Live is a cloud-based process modeling and collaboration platform that enables business teams to discover, document, model and improve processes.

Its user-friendly web interface allows process owners, business analysts and other stakeholders to create process maps within a shared working environment. Process information stored across different documents and personal files can therefore be consolidated in a centralized process repository.

Key Capabilities

• Web-based process discovery and modeling
• Drag-and-drop process mapping
• BPMN 2.0-based process diagrams
• Real-time team collaboration
• Centralized process and documentation repository
• Tracking of process versions and changes
• Role and access permission management
• Process glossary and standardized terminology
• Process playback and analysis tools
• Ready-to-use process templates and export options
• AI-assisted process map generation and improvement recommendations

Benefits for Organizations
IBM Blueworks Live enables processes to be designed with the active participation of the business units that perform the work—not solely by technical teams. Establishing a common process language and centralized documentation strengthens communication between business and IT teams and creates a reliable foundation for automation initiatives.

How Do These Solutions Work Together?

Each product addresses a different requirement within an organization's automation journey:

1. IBM Blueworks Live is used to discover, document and model processes.
2. IBM Process Mining reveals how processes actually operate and identifies improvement opportunities.
3. IBM Operational Decision Manager centrally manages rules-based decisions within processes.
4. IBM Business Automation Workflow brings people, systems, decisions and content together within end-to-end workflows.
5. IBM RPA transfers repetitive desktop and user tasks to software robots.
6. IBM Cloud Pak for Business Automation positions these capabilities within a unified, scalable automation platform.

BBS Business Processes and Intelligent Automation Services

BBS provides services covering the entire solution lifecycle to help organizations generate sustainable value from their automation investments:

• Process discovery and current-state analysis
• Automation maturity and requirements assessment
• Identification and prioritization of processes suitable for automation
• Proof-of-concept and pilot projects
• Solution architecture and capacity planning
• Product licensing consultancy
• Installation, configuration and version upgrades
• Workflow, case and decision model development
• Design and deployment of RPA bots
• Integration with enterprise applications, data and content systems
• Custom user interface and software development
• Testing, performance optimization and production deployment
• Training, documentation and knowledge transfer
• Maintenance, technical support and system updates

 

Why Choose BBS?

BBS combines extensive experience in enterprise software and IBM automation solutions with expertise in process analysis, integration and custom software development.

• Experienced and specialized software team
• Technical expertise in IBM automation products
• Experience in processes, content, integration and custom software development
• Solution architectures aligned with existing enterprise infrastructures
• Phased and scalable project approach based on organizational requirements
• End-to-end services from licensing to production deployment
• Maintenance, support and continuous improvement after implementation

Transform Your Business Processes with Intelligent Automation