HCL Bigfix

Today's enterprise IT infrastructures face an increasingly difficult-to-manage "remediation gap." The exponentially increasing number of endpoints due to hybrid operating models, an average of 131 new security vulnerabilities discovered daily, and increasingly stringent regulatory compliance requirements trap IT and security teams in a reactive defense cycle.

This level of complexity demands more than just a single tool; it requires a strategic platform approach that supports enterprise resilience and operational excellence. This is where HCL BigFix's industry-leading, AI-powered endpoint management technology and Bilgi Birikim Sistemleri's (BBS) local expertise accumulated since 1992 come together to offer a holistic and lasting solution for businesses in Turkey.

This strategic partnership aims to enable organizations to build a self-healing and highly resilient IT infrastructure by providing complete visibility, intelligent automation, and proactive security across all IT assets.

HCL BigFix is a mature and highly scalable Unified Endpoint Management (UEM) platform designed for automated discovery, real-time management, and secure remediation of large-scale and heterogeneous endpoint environments. Offered by HCL Software, a part of HCL Technologies, BigFix is considered one of the industry's leading solutions in endpoint security and management.

The core objective of BigFix is to enable effective collaboration between IT operations and security teams, minimize security risks, reduce operational costs, and standardize continuous compliance across the organization.

Core Architecture and Capabilities

BigFix's competitive advantage stems from its unique architectural differences:

Single Intelligent Agent: The platform's architecture is based on a single, patented intelligent agent installed on each managed endpoint. This agent is designed to use system resources minimally (typically less than 2% CPU).

Distributed Intelligence and Scalability: The agent continuously self-assesses by checking policies (known as Fixlets). It only reports to the server or initiates action when an endpoint is non-compliant or a vulnerability is detected. This distributed intelligence allows a single BigFix Enterprise Server to manage up to 300,000 endpoints.

Coverage: BigFix offers unparalleled coverage in the industry, supporting nearly 100 different operating systems (including Windows, Linux, UNIX, macOS, AIX, and Solaris). This scope also includes the management of legacy server environments and cloud-based endpoints (AWS, Microsoft Azure, Google Cloud Platform).

Network Efficiency: BigFix uses relays and network throttling mechanisms to maintain operation even on bandwidth-limited networks without straining the network. All communication is securely conducted, typically over a single port (TCP port 52311).

BigFix Product Family and Modular Solutions

HCL BigFix offers a modular package designed to meet enterprise IT operations and security requirements:

1. HCL BigFix Remediate: Provides the ability to find, prioritize, and remediate vulnerabilities across platforms. Especially for organizations using vulnerability scanners like Qualys, Tenable, or Rapid7, BigFix acts as a critical high-speed execution layer for enabling fast and automated remediation.

2. HCL BigFix Compliance: Enables continuous, real-time compliance monitoring and enforcement of security policies. Automatically detects and corrects configuration drifts with thousands of out-of-the-box security checks based on industry standards such as CIS, DISA STIG, PCI-DSS, and HIPAA. Quarantine capabilities are also available to isolate non-compliant systems from the network.

3. HCL BigFix Lifecycle: Enables automated device management such as device discovery, operating system deployment, software deployment, server automation, and remote control.

4. HCL BigFix Inventory: Used to discover and manage software and hardware assets. Helps reduce software licensing costs, mitigate the risk of license incompatibility, and understand software usage.

5. AI and Intelligent Operations Solutions:

HCL BigFix Workspace+: Aims to improve digital workspace automation and employee experience using GenAI (Generative Artificial Intelligence).
HCL BigFix AEX: A virtual assistant that accelerates the AI-driven employee experience.
HCL BigFix Runbook AI: Accelerates the time to resolve server and application issues (MTTR) with AI-driven automation.

BigFix not only achieves high success rates in patch management (typically 98% or higher first-pass success rate), but it also prevents false sense of security by validating patches using the same criteria.

These powerful technological capabilities offered by HCL BigFix, combined with the expertise and local support of the right business partner, achieve the highest value and create a true transformation for businesses.

Your Strategic Business Partner: Strengthen Your HCL BigFix Experience with BBS

Having best-in-class technology is only one part of the equation. Maximizing the value of this technology requires an expert business partner who understands local market dynamics and can tailor it to your business's unique needs, goals, and existing infrastructure. BBS, a trusted name in the Turkish IT sector since 1992, takes on a strategic role as HCL's authorized and reliable solution partner to ensure you get the highest return from the HCL BigFix platform.

Strategic Consulting and Roadmap: BBS's experienced consultants will design a customized HCL BigFix architecture for you by thoroughly analyzing your existing IT infrastructure, security objectives, and compliance requirements. This strategic planning phase is critical to defining the Total Cost of Ownership (TCO) and Return on Investment (ROI) model from the outset. The goal is to maximize the return on your investment with a proper roadmap.

Managed Services: With BBS's Managed Services, you can entrust the daily operations, maintenance, and management of the HCL BigFix platform entirely to a specialized team. This service allows you to focus on your core business while critical tasks such as patch management, compliance tracking, and reporting are handled by BBS. This strategic partnership transforms your IT department from a cost center into an innovation engine that adds value to your business.

Technical Support, Installation, and Training: Successful technology adoption is possible with strong local support. BBS provides all the technical support you need during the installation, integration with your existing systems, and daily operations of the HCL BigFix platform, quickly and in your local language. Furthermore, we ensure you get the most out of the technology by providing customized training for your IT teams to use the platform most efficiently.

Licensing and Cost Optimization: Navigating HCL's flexible yet comprehensive licensing models can be complex. BBS analyzes your business's current and future needs to help you determine the licensing model that best fits your budget. This way, you achieve cost optimization by avoiding unnecessary expenses. BBS smoothly handles all license procurement, renewal, and management processes on your behalf, easing your administrative burden.

Working with BBS means more than just purchasing a product; it means establishing a long-term strategic partnership that will guide you every step of the way on your journey towards security, efficiency, and compliance.

Will you settle for reacting to threats, or are you ready to build a self-healing, resilient infrastructure? Start benefiting immediately from the proactive security, intelligent automation, and cost optimization advantages offered by HCL BigFix's leading technology and Bilgi Birikim Sistemleri's local expertise. Stay one step ahead of cyber threats and focus your IT resources on innovation.

Meet Our Experts: Contact Bilgi Birikim Sistemleri experts today to design a solution tailored to your business needs and discover the power of HCL BigFix.

Request a Demo: Request a live demo to see the platform's capabilities and ask your questions directly to our experts.

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