Maintenance Agreements

IT maintenance and support services play a critical role in ensuring the reliability and security of a company's IT infrastructure. These services help organizations proactively address potential issues, optimize performance, and stay resilient against evolving cyber threats. Collaborating with skilled and experienced IT support providers is essential to achieving seamless and secure IT operations.

 

BBS provides comprehensive maintenance support service with a technical team of 85 people with vertical competence and experience obtained since its establishment. It implements more than 130 maintenance support agreements with Network, Server & Storage, Virtualization, Microsoft Servers and Security teams. Contract clauses can be arranged flexibly according to customer needs, our service,  as a Classic Maintenance Support Agreement,  is offered in the following options.

 

A customer's call starts with a problem or request, and it includes remote intervention in a maximum of 2 hours or on-site intervention in a maximum of 4 hours when necessary. It covers the products agreed with the customer. The limited period of service determined is offered with 5x8 or 7x24 options to be used within the contract period. It is generally preferred by our SME or customers with limited support needs.

 

Service

BBS Maintenance Support Agreement 30 Hours

BBS Maintenance Support Agreement 50 Hours

A customer's call starts with a problem or request, and it includes remote intervention in a maximum of 2 hours or on-site intervention in a maximum of 4 hours when necessary. It covers the products agreed with the customer. Unlimited service is provided with 5x8 or 7x24 options during the contract period. It is generally preferred by our corporate customers.

Service

BBS Maintenance Support Agreement

“Parts included maintenance support agreement” is also possible with spare devices involved BBS stocks.

 

If you want to get a proactive service, we would like to tell you about BBS Managed Services.

 

Bilgi Birikim Sistemleri believes that offering the “right solution” to the customer is the greatest value. Please allow us to contact you so that we can introduce our work and provide information on this subject.