Managed Services

Transform Your IT Operations into a Growth Engine

 
In the digital economy, a modern enterprise's competitive edge is intrinsically linked to the efficiency and security of its technological infrastructure. However, IT teams are increasingly diverted from strategic objectives, becoming ensnared in daily "firefighting" operations. This shift is driven by a confluence of critical challenges: mounting operational burdens, unpredictable cost pressures, the escalating complexity of cybersecurity risks, a widespread talent shortage for qualified experts, and a lack of transparency that hinders senior management's ability to measure IT performance effectively. BBS Managed Services are designed to transform these challenges into strategic opportunities for your organization. Through a strategic partnership with us, your IT department will evolve from a cost center into an innovation engine that adds tangible value to your business.

Our core philosophy is founded on this strategic collaboration:
We want your IT team to focus on projects that create value for your company, while we implement the best practices.

This partnership with BBS allows you to entrust the management and optimization of your IT infrastructure to a proven expert, enabling you to redirect your valuable resources and talented teams toward your core business objectives.

Now, let's delve deeper into how our proactive service model, the cornerstone of this strategic partnership, delivers concrete and measurable results for your business.
 

BBS Managed Services Model: A Proactive Approach, Measurable Results

The traditional IT support model is inherently reactive, designed to intervene only after a problem has already disrupted your workflow. This approach inevitably leads to productivity losses, unforeseen costs, and heightened risks. At BBS, we offer a modern and proactive service model that completely redefines this equation. Our goal is to anticipate issues before they arise and engineer solutions before they can impact your business processes.

Managed Services is a strategic business model where an organization delegates all or part of its IT infrastructure, operations, and security processes to a specialized service provider. The fundamental benefits of this model include:

• Operational Efficiency: Your processes are managed by an expert team using the latest methodologies, resulting in faster and more accurate execution.
• Predictable Costs: Instead of facing high costs from unexpected failures and attacks, you operate with a fixed, predictable budget for services.
• Current Infrastructure: Your technological infrastructure is perpetually updated in line with industry's best practices.
• Risk Minimization: Through 24/7 monitoring, potential threats and performance issues are neutralized before they escalate.

The key elements that form the foundation of the BBS service model and provide assurance to our clients are:

• 24/7 Monitoring and Proactive Intervention: From our centralized Network Operations Center (NOC) and Security Operations Center (SOC), your infrastructure is monitored without interruption. Pre-defined threshold values enable us to detect potential issues before they affect your business processes and intervene proactively. Currently, our NOC team actively serves approximately 20 clients, and our SOC team around 40, demonstrating the market's confidence in our proactive model.
• Continuous Improvement: We follow a structured process to maintain the highest level of service quality. Through regular monthly reporting and quarterly review-and-improvement meetings, we continuously analyze your infrastructure's performance and identify optimization opportunities.
• Expertise and Best Practice Implementation: Our services are managed by technical teams with deep vertical expertise in areas such as VDI and SD-WAN. We apply internationally recognized "Best Practice" methodologies in all our operations to ensure your infrastructure runs efficiently and securely.
• Bespoke Service Design: We recognize that every organization has unique IT needs. Therefore, instead of offering standard packages, we conduct a one-on-one analysis of your requirements to create a "tailor-made" service design specifically for you.
• IS Advisory Services (ISO 27001 ISMS – KVKK – GDPR): We provide strategic consultancy on information security and data protection, focusing on compliance with ISO 27001 Information Security Management System (ISMS), KVKK, and GDPR. Guided by our senior engineers, we perform the necessary IT planning to ensure your business can operate without interruption.
• Lenovo Authorized Technical Service: Our expert technicians are at your service to meet the maintenance, repair, and technical support needs of your Lenovo devices. With our swift and effective solutions, we support your business continuity by ensuring your technological infrastructure operates seamlessly and efficiently.

This structured and proactive model gives you complete peace of mind that your IT operations are in expert hands, allowing you and your team to concentrate on strategic initiatives that will add value to your organization. Now, let's explore the comprehensive service portfolio built upon this proactive model, which addresses all your needs from infrastructure to security.
 

Our Comprehensive Service Portfolio: End-to-End Solutions from Infrastructure to Security

The BBS Managed Services portfolio is designed to meet all your technological needs with a holistic approach, from fundamental infrastructure management to the most advanced cybersecurity operations. Our services work in an integrated manner, allowing you to manage both the performance and security of your IT infrastructure from a single, centralized point. As such, we stand by you as a "one-stop solution" partner for all your IT and security requirements.
 

IT Infrastructure and Operations Management (NOC)

Our services and the value they provide to your organization.

• Help Desk Management: Increases business productivity by ensuring your employees' IT issues and requests are collected via phone, email, or a ticketing system and resolved swiftly and centrally, in accordance with SLA terms.
• Field Support Services Management: Ensures you receive standardized, high-quality service by centrally managing the on-site technical support required at your offices across Turkey.
• Server & Storage, Virtualization Management: Ensures your server, storage, and virtualization (VMware, Hyper-V) infrastructure is managed by an expert team, with its performance and efficiency maximized through periodic "Health Checks" and "Best Practice" implementations.
• Backup Management Service: Protects your business continuity by guaranteeing that your data and systems are securely backed up, monitored 24/7, and can be rapidly restored when needed.
• Disaster Recovery Center (DRC) Management: Minimizes business interruptions and prevents data loss by ensuring your critical systems can continue to operate from the DRC in the event of a disaster.
• Wired and Wireless Network Management Service: Delivers secure and uninterrupted network access by having your Aruba, Cisco, or FortiGate network infrastructure managed by experts, incorporating "Health Checks" and "Best Practice" applications.
• SD-WAN Management Service: Optimizes the performance and security of your FortiGate SD-WAN infrastructure through "Health Check" and "Best Practice" implementations, making inter-branch communication more efficient and manageable.
• VDI Management Service: Provides your users with a secure and flexible virtual desktop experience by undertaking the installation and management of your VMware Horizon VDI environment, enhanced with "Health Checks" and "Best Practice" applications.
• Exchange Online Management Service: Secures the integrity and continuity of your email communications by having your Microsoft Exchange Online platform managed by experts, employing "Health Checks" and "Best Practice" protocols.
• 24/7 Network & System Monitoring and Response: Prevents service outages and performance degradation by ensuring your network and systems are monitored continuously, issues are addressed instantly, and continuous improvement is driven by monthly reports and quarterly review meetings.

 

Cybersecurity Operations and Threat Management (SOC)

Our services and the value they provide to your organization.

• Managed Security Service (SOC): Ensures the 24/7 management of your security infrastructure (SIEM, EDR, CTI, NDR, etc.), elevating your cyber defense to the highest level. This service typically includes 1 Penetration Test annually, a Vulnerability Analysis every 6 months, and continuous security consultancy based on your preference.
• Managed SIEM Service: Ensures effective monitoring of your log sources using Trellix, IBM, or Fortinet SIEM technologies, along with BBS's own specially developed and continuously updated correlation rules, eliminates false positives, and maintains system performance with two Health Checks per year.
• 24/7 SIEM Monitoring and Response: Limits the impact of attacks by having SIEM alarms monitored 24/7 by expert analysts, enabling immediate response to real threats, enhancing threat detection quality with up-to-date correlation rules, and instantly notifying your IT team.
24/7 EDR Monitoring and Response: Provides deep protection by continuously monitoring suspicious activities on endpoints using brands like Trellix, Crowdstrike, Microsoft, Fortinet, SentinelOne, etc. Detected threats are immediately mitigated, with monthly reporting and quarterly review meetings included in the service.

Integrated and Unified Management Services (NOC+SOC)

Our services and the value they provide to your organization.

• Managed Services (NOC+SOC): Provides holistic management of your entire IT infrastructure (Network, Server, Security) from a single center, coordinated by a dedicated project manager. This integrated package standardly includes proactive audits such as a full-system Health Check twice a year, 1 Penetration Test per year, and a Vulnerability Analysis every 6 months.

Behind these comprehensive offerings lies our strength in technological innovation, which constantly elevates our service quality to the next level.
 

Innovation and Automation: Redefining Service Quality

At BBS, we are not just a service provider; we are a leader in technology and innovation. Behind the scenes, we actively leverage advanced technologies such as Security Orchestration, Automation, and Response (SOAR) and Artificial Intelligence (AI) to make our services smarter, faster, and more efficient. These investments not only boost our operational efficiency but also provide our clients with more transparent and superior service experience.
Here are some of our recent innovations that enhance our service quality:

• Speed and Efficiency with Automated Reporting: We have enabled the automatic generation and delivery of monthly SOC Reports via our SOAR system. This innovation ensures reports reach our clients much faster and more securely, while saving us an estimated 5 man-days of operational effort per month.
• Customer-Centric Dashboard Developments: As part of our commitment to transparency, we are developing a dashboard that will allow our clients to monitor their SOC alarm status in real-time. We aim to make this dashboard available to our clients by the end of the year.
• AI-Powered Analysis (BBS SOC AI Analyst): We have successfully completed tests and refined the automation processes for our "SOC AI Analyst" project, which is positioned as a decision support system for our SOC analysts. The most significant feature of this system is that it has been developed entirely in-house within the BBS infrastructure. This strategic choice ensures full compliance with Turkey's data privacy regulations and provides an absolute guarantee that your sensitive security data will never leave the country's borders. Our local AI setup and training processes are ongoing, and the system is being deployed.
• Advanced Automation Controls: In addition to the existing "Daily Log Source Status" automation, we are developing further automation for other daily checks within our Managed Security Services.

These innovations are tangible proof of BBS's commitment to delivering a smarter, more transparent managed service that sets us apart from the competition.
 

Why BBS? Experience, Trust, and Proven Success

The answer to the question, "Why should I entrust my critical IT operations to BBS?" lies in the foundation of experience, trust, and proven success we have built over more than 30 years. We are not merely a technical service provider; we are a strategic business partner who understands your organization's goals and engineers' technology to help you achieve them.
Our core strengths that differentiate us in the industry are:

• Over 30 Years of Industry Experience: As a key player in the IT sector since 1992, we have successfully executed countless projects with leading institutions in Turkey and around the world. Our references from diverse sectors—including IKEA, Henkel, Alliance Healthcare, Bupa Acıbadem, Pegasus, Petrol Ofisi, Teknosa, Koton, and Şekerbank—are the strongest testament to our deep experience.
• Certified Expertise and Quality: Our commitment to quality and security is validated by our certifications. In particular, the TSE Type A Penetration Testing Certificate, held by very few companies in Turkey and subject to rigorous TSE audits, proves our high-level competence in cybersecurity. Additionally, certifications like ISO 27001, ISO 20000-1, and the TSE-HYB Service Adequacy Certificate document our international-standard service quality.
• Proactive and Customer-Centric Approach: BBS believes that providing the "right solution" to the client is the greatest value. With this philosophy, we move beyond a reactive support mentality and aim to produce the most appropriate and proactive solution for you under all circumstances.
• Proven Success and Strong Partnerships: We have strong business partnerships with the world's leading technological manufacturers, such as Lenovo, IBM, Microsoft, HPE, CISCO, and Fortinet. Our excellence in the industry is also recognized through prestigious awards:
  • HPE - "Security Operations Partner of the Year 2024"
  • Fortinet - "Growth Partner of the Year"
  • VMware - "The Rising Star Partner of the Year"
  • IBM - "Fastest Growing Automation Solution Partner of the Year"
  • Trellix - "Fastest Growing Business Partner of the Year Award"

With this legacy of experience and trust, BBS is not just a service provider but a strategic partner you can rely on throughout your organization's technology journey.
 

Focus on the Future: Let's Connect and Co-Design Your Custom Solution

Leave the complex and time-consuming operations of IT management to us. Let your team direct its energy and resources toward the innovation and growth projects that will carry your organization into the future.

We look forward to getting to know you and your organization better, understanding your needs, and collaborating to create a "tailor-made" service design just for you. We would be delighted if you contacted us so we can present in detail how BBS Managed Services can add value to your organization.

Let us reach out to you and co-design a custom-managed services solution that will transform your IT operations into an innovative engine for your company.

For more information, you can review our brochures, success stories, references, and relevant blog posts, or contact us directly.