Corporate Social Media Monitoring Management

• Using a Single Interface: Content can be added to more than one social media channel (Linked-In, Instagram, Facebook, Twitter, etc.) with photo, picture or video attachments at once from a single interface for marketing, advertising, awareness activities or social responsibility activities.
• Time Setup: It allows the content to be published automatically when it is prepared and when it will be published.
• Automatic Data Collection from All Platforms: Feedback data such as likes, comments and criticisms about the published content are collected automatically.
• Reporting: The data collected from social networks is reported through semantic-emotion analysis (relationship of meanings with other meanings) and positive-negative filters with graphic support thanks to Dashboards. In this way, access to the comments made is accelerated and performed easier to understand as they are analyzed.
• Social CRM: It can be integrated with the current business systems of the organization and the movements of the customers or potential customers on social media can be followed. A healthier follow-up of processes such as complaint management, new opportunity creation and customer acquisition in the social media area of CRM is provided.
• Social Listening and Quick Action: Regular listening is provided in the desired social networks thanks to the “keywords” defined in the system and the frequency of listening (once a day, every 12 hours, every hour, every 5 minutes). Positive and negative results about the company, product or competitors are reported by scoring. An automatic workflow is assigned to the relevant units for situations that require action or intervention.
• Customer Special Arrangements: As the application is developed by BBS, customer specific arrangements can be made easily and conveniently.