Corporate Social Media Monitoring ManagementCorporate Social Media Monitoring Management
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Corporate Social Media Monitoring Management
Push Customer Satisfaction over the Top in Social Media with FollowX

Corporate Social Media Monitoring Management

Today, the size of competition in the sectors is undergoing a great change while the advantages offered by technology are diversifying. Organizations are willing to take advantage of the benefits offered by the Internet much more. They aim to obtain both their customers and prospective customers by using social media more effectively, and to carry out more focused and effective marketing activities. At the same time, they want to follow the comments made on social media about themselves and their competitors, to build facilities that increase satisfaction and to measure their marketing opportunities. FollowX is a social media monitoring and management application designed and developed by BBS to meet all these expectations.
  • Automated Data Collection from All Platforms: Feedback data such as likes, comments, and criticisms related to published content are automatically collected (Facebook, Instagram).
  • Reporting: Data collected from social networks undergoes semantic-sentiment analysis (relationship of meanings with other meanings) and positive-negative filters, and is reported with graphical support via Dashboards. This speeds up access to comments and makes them easier to understand as they are analyzed.
  • Social CRM: By integrating with the organization's existing business systems, the social media activity of customers or potential customers can be tracked. This ensures healthier tracking of processes such as complaint management, new opportunity creation, and customer acquisition in the social media sphere of CRM.
  • Customer-Specific Customizations: Since the application is developed by BBS, customer-specific customizations can be easily and conveniently implemented.

Please watch our promotional video for more information... 
 
Bilgi Birikim Sistemleri believes that offering the “right solution” to the customer is the greatest value. It has been serving in this field for years aiming to adhere to the determined project budget and complete it on time. In this context, it has performed many successful projects with its competent and experienced personnel. Please let us to contact you so that we can introduce our work and offer you the right solution.
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